FAQS
FAQ
Are the masks Australian made?
Our face masks are Australian made at our Mount Kuring-Gai, NSW facility. We use both imported and Australian materials in our production line.
How are the face masks manufactured?
The main body of the mask consists of three plies of polypropylene ultrasonically welded together on all sides. At the top and bottom borders of the mask, the three plies of the mask are folded to form a hem. A length of plastic-coated wire is inserted into the top hem of the mask (nose band) to allow the top of the mask to be formed around the user’s nose to improve the fit and seal.
How do I put on a mask correctly?
1. Clean your hands with soap and water or alcohol-based hand rub (made up of over 60% alcohol or 70% isopropanol) before you put on your mask.
2. Hold the mask by its tapes or loops, then tie the mask around your head or put the loops around your ears.
3. Make sure the mask completely covers your mouth and nose, and that there are no gaps between your face and the mask and press the nose piece around your nose.
Do not touch your eyes, nose, or mouth or the front of the mask while wearing it.
If the mask gets soiled or damp, replace it with a new one. Masks are only intended for single use.
How do I take off a mask correctly?
1. Clean your hands with soap and water or alcohol-based hand rub (made up of over 60% alcohol or 70% isopropanol) before you take off your mask.
2. Take the mask off from behind your head by pulling the tapes or loops straightforward and moving the mask away from your face. Do not touch the front of the mask.
3. Throw the mask in the bin.
4. Clean your hands with soap and water or alcohol-based hand rub (made up of over 60% alcohol or 70% isopropanol) after you take off your mask and throw it away.
Can I re-use my face mask?
No, you cannot re-use our non-medical face masks.
Where can I purchase Southern Cross masks?
You can purchase our face masks here.
What if I have a question but it cannot be found on this page?
We value all of your questions, feel free to contact us via email at info@southerncrossmasks.com.au or visit our contact us page for all of our contact details.
Is shipping free?
All orders from our website within Australia are included shipping fee and we adopt standard parcel shipping, you would expect 5 to 10 days delivery; if you wish to have express post service, which would be 1 to 3 days delivery, costs will apply.
Do you ship internationally?
Yes we do! All orders from our website are NOT included shipping fee for customers outside Australia. We currently adopt Australia Post International Services, please check with Australia Post International for estimated cost and time for your country. For international orders more than 5 boxes, please contact our sales team for more delivery solutions.